Adoption Counselor – Part-time
Job Title: Adoption Counselor – Part-time
Reports To: Customer Care Manager, Adoptions Supervisor, Animal Services Practice Manager
FLSA Status: Non-Exempt
The Adoptions Counselor I, under the direction of the Customer Care Manager and Adoptions Supervisor, will deliver excellent service by assisting the public with specific adoption service needs, answering questions and concerns, and providing accurate information to clients. Individuals in this classification represent Sacramento SPCA philosophies and procedures to the public and are expected to maintain a positive and compassionate environment for those individuals visiting or calling the Sacramento SPCA.
Essential Job Functions
Greet and welcome each and every client into the Adoptions Lobby.
Deliver excellent customer service to all clients, staff, and volunteers.
Project warmth while actively engaging with members of the public.
Strive to provide education to clients, as well as recognize opportunities to further professional growth and education.
Answer client phone calls and emails in a professional manner, as well as assisting members of the public in person, while seeking out opportunities to make meaningful relationships and leave lasting impressions.
Be comfortable quickly and accurately utilizing the SSPCA’s internal data and record keeping software in order to provide transparent and relevant information regarding the available animals for adoption, as well as working in a fast-paced environment in order to minimize client wait time and provide excellent customer service.
Accurately and efficiently process all front desk paperwork to finalize adoptions.
Confidently read and verify medical history of animals before releasing them from the SSPCA to an adopter.
Possess the knowledge necessary to discuss the responsibilities of pet ownership, provide information about adoptable animals, and explain the adoption process to shelter guests.
Proactively seek opportunities to educate customers, staff, and volunteers about animal adoption, welfare, and lifestyle considerations when choosing a species to adopt.
Responsible for knowing which animals are available for adoption and having the ability to communicate the temperaments and behaviors of these pets.
Possess the ability to stay calm, collected, and maintain composure in occasionally high-stress situations and environments.
Have the ability to multitask and to follow through on several assignments or tasks simultaneously.
Communicate principles that convey and impart an understanding of the philosophies and procedures of the SSPCA to the public with compassion and candor.
Possess the ability to continuously advance compassion and remain calm when dealing with fueled or emotionally charged situations and interactions with members of the public.
Work collaboratively with a team that is dedicated to saving lives daily.